Contact Our Support
Whether you need immediate dispatch assistance, want to modify an existing reservation, or inquire about bespoke corporate billing, our dedicated team is here to assist.
How do I contact airport taxi transfers support? You can contact our dispatch and support centers regarding your airport taxi transfers via our central customer service portal. Our dispatch operators manage chauffeur tracking and can assist with immediate booking modifications 24/7.
Communication & Reliability
The Problem: Lost in Transit
Few things induce panic like arriving at a foreign airport and not finding your driver. Usually, this happens when contacting the driver or the dispatch office is impossible due to inadequate customer support from standard operators.
The Solution: 24/7 Live Monitoring
When tracking our airport taxi transfers, we utilize direct lines of communication between the dispatch office, the chauffeur on the ground, and the client. You receive the chauffeur's direct line prior to arrival, alongside our central hub number as a backup contact channel.
Dispatch Center
Active around the clock managing logistics for all airport pickup service requests across the nation.
Chauffeur Support
Directly connected to you via SMS/WhatsApp prior to the commencement of your private airport transfer.
Booking Operations
Handling quote requests, large group logistics, and booking modifications during standard European business hours.
How to Reach Us
Written Inquiries
For quotes, b2b partnerships, and non-urgent booking requests. Our team responds swiftly.
Submit a Ticket →Urgent Dispatch
Already booked? Navigating a sudden flight cancellation? Please refer to the dispatch number placed on your booking confirmation voucher.
What Our Support Team Handles
Our customer support team is trained to manage every aspect of your ground transportation needs. Whether you are modifying an existing booking, requesting a different vehicle class, or coordinating a multi-stop pickup for a corporate team, our agents can handle it directly.
Common support requests include changing pickup times after flight schedule updates, adding child seats or extra luggage capacity, requesting specific vehicle preferences (such as Mercedes S-Class for VIP guests), and arranging return trips or multi-day transportation packages.
Corporate Account Support
For business clients who book regular transfers, we offer account-based billing and a dedicated point of contact. Your company receives consolidated monthly invoices, priority vehicle assignment during peak periods like trade fair weeks, and a direct line to our corporate desk for urgent schedule changes.
If you manage travel for a team or company, reach out through our support portal to discuss volume arrangements. We serve clients across banking, consulting, pharmaceuticals, and technology sectors throughout the Frankfurt Rhein-Main region.
For booking your first ride, visit our booking page or explore our airport transfer options.
Response Times
Standard inquiries submitted through our support portal are answered within two hours during European business hours (08:00 to 20:00 CET). Urgent same-day requests — such as flight changes or last-minute pickup adjustments — are handled within 30 minutes through the dispatch number on your booking confirmation.
Outside business hours, our dispatch team remains available for active bookings. If your flight schedule changes overnight, we automatically adjust your driver's timing based on real-time flight data. You can always reach dispatch directly using the emergency number included in your booking confirmation email.
Frequently Asked Questions
Quick answers to standard support inquiries.
What happens if my luggage goes missing?
In the unfortunate event your luggage is lost by the airline and you are delayed at the claim desk, please contact your designated chauffeur immediately using the number provided so we can extend your wait time or reschedule your chauffeur airport service if necessary.
Can I request a specific pick-up sign?
By default, our chauffeurs hold customized tablets displaying the lead passenger's name. If you require corporate logos or anonymous meet-ups, please specify this at the time of making the booking.
Where do I find my driver?
Your driver will wait precisely at the designated arrivals hall exit connected to your specific flight number. Extensive meeting point instructions are attached to your confirmation voucher for every reliable airport cab pickup.
Need to Make a Reservation Instead?
If you do not have an active booking yet, please use our main booking portal to generate quotes and secure your vehicle instantly.